Tuesday, October 15, 2013

My 3100 Words on the Evils Of Censorship and the Wrongness of Breaking Trust


Goodreads, I hardly knew ye.

I joined in 2010, and I became an active member in 2011. Less than two years later, I’m beginning the process of ratcheting my activity down to virtually zero. In those two years, I had a blast and a wonderful streak of lucky friendships and some great reviewing fortune. I’ve amassed a following of about 1600 people, become a “Forbes 25 Top Reviewers” member, been in the top-ten most popular reviewers measured, by Goodreads, every week or month for most of 2012 and 2013. That’s a wonderful, wonderful experience for anyone to have.

Then Amazon bought Goodreads, and my “uh-oh” light went on. Otis Chandler, founder of Goodreads, announced this in April 2013. The Feedback forum on the site went bonkers. That forum consists of about 13,000 people, out of a reported 20 million members. A tiny, tiny minority...but a vocal and passionate minority committed to working on a site that allowed its members to, for free, catalog and discuss their books with a vibrant and opinionated community of likewise vocal and passionate readers of books. The price? Look at the ads. (And not even that if you, like me, have AdBlocker on your browser.) Goodreads asked us if we minded them sharing our popular reviews with third parties, as an extra revenue-generating measure. I myownself agreed readily. I wanted to help the site survive, to maintain its independence.

The announcement of the sale chilled me to the bone. All the posts I made about the sale are gone, deleted with the thread that contained them, in May 2013. Otis Chandler decided to distill the conversation into a series of FAQs. I’m reproducing a few select questions with some responses bolded for emphasis:

Editing of reviews - can Goodreads or Amazon edit my reviews? Delete them without asking?

Nothing has changed when it comes to reviews. Your reviews are yours and we value the frank and honest opinions of all our members. That's what makes Goodreads different and special. (And yes, you can continue to swear if that's important to you, include images, etc.)

Our policy has been and will continue to be that we never edit a member's review. In some cases - where the review has broken our guidelines - we will delete the review, just as we have in the past.

There is one situation - and again this has been our policy for a long time - where we might use part of your review without showing the whole review. Sometimes, an author or publisher will ask to use a snippet of a book review in an advertisement outside of Goodreads or on a book's back cover. Rather than include the full review, they will use a line or two. This is similar to what you see in ads for movies. We always check with the members who wrote the reviews before granting permission. If an author or a publisher wants to use an excerpt of a book review in an ad on Goodreads, our team will review the ad and we permit this without checking with the reviewer as members are already sharing this content on Goodreads. These are policies that we already had in place and they have not changed.

Will sales targets or sponsorships now influence how reviews appear on the book page and which book recommendations I see on the site?

From the very beginning of Goodreads, we have always had a very firm policy about ensuring that editorial content on the site is never influenced by advertising. This isn't changing.

We'll also continue to show reviews in the same order as before:

* Reviews by your friends (people you know and trust)
* Reviews by people whose reviews you have chosen to follow (people whose opinion and taste in books you trust)
* Reviews from the Goodreads community, sorted by our proprietary algorithm.

As for recommendations, our proprietary algorithms analyze 20 billion data points to come up with personalized book recommendations. Advertising is not part of this process and won't be in the future.

Will Goodreads now be more focused on being a site for authors?

We love having authors on Goodreads. But, we are a site that's focused on readers first. If there is a choice between what is best for readers and what is best for authors, we will always err on the side of readers. It's right there in how we describe ourselves: "the largest site for readers and book recommendations."

On the other hand, lots of readers love to have direct interaction with their favorite authors and we're happy to provide a platform for that to happen.

For new authors looking to establish themselves and build awareness of their books, we'll continue to educate them on the best way to interact on Goodreads. It's a learning process and our key advice will always be: first and foremost, be a reader on Goodreads.

All that sounds very reassuring. No plans to change, no one will notice a difference. Then came Banned Books Week and, ironically on the Friday before the celebration of resisting censorship began, an announcement that Goodreads is deleting the reviews and, later on, the shelves labeled in a manner that focuses attention on the author of a book and not the book itself. Kara, the Director of Customer Care, posted this in response to massive numbers of protest posts on the “Important Note Regarding Reviews” thread where the surprise was revealed:

We’ve been reading all the comments and wanted to give an update based on some of the concerns in the thread.

To clarify, we haven’t deleted any book reviews in regard to this issue . (Not strictly speaking true. See below.) The key word here is "book". The reviews that have been deleted - and that we don't think have a place on Goodreads - are reviews like "the author is an a**hole and you shouldn't read this book because of that". In other words, they are reviews of the author's behavior and not relevant to the book. We believe books should stand on their own merit, and it seems to us that's the best thing for readers.

Someone used the word censorship to describe this. This is not censorship - this is setting an appropriate tone for a community site. We encourage members to review and shelve books in a way that makes sense for them, but reviews and shelves that focus primarily on author behavior do not belong on Goodreads.

From Wikipedia, this definition of censorship:
Censorship is the suppression of speech or other public communication which may be considered objectionable, harmful, sensitive, politically incorrect or inconvenient as determined by a government, media outlet or other controlling body. It can be done by governments and private organizations or by individuals who engage in self-censorship. It occurs in a variety of different contexts including speech, books, music, films, and other arts, the press, radio, television, and the Internet for a variety of reasons including national security, to control obscenity, child pornography, and hate speech, to protect children, to promote or restrict political or religious views, and to prevent slander and libel. It may or may not be legal. Many countries provide strong protections against censorship by law, but none of these protections are absolute and it is frequently necessary to balance conflicting rights in order to determine what can and cannot be censored.

So yes indeed, the act of deleting reviews and other user-created materials suddenly deemed not-community-friendly is censorship. "Enforcing community standards"...well...just a question from the peanut gallery here, but how did these "community standards" get set, by whom, and when? A long and separate chat could be had on that topic. But for now. let's note there were 21 people whose reviews were, summarily and without warning, deleted. That contradicts what Kara said above. And she posted this update to backtrack from her earlier assertion:

Thank you for all the comments so far. One concern that has come up in this thread is that the content was deleted without those members first being told that our moderation policy had been revised.

In retrospect, we absolutely should have given users notice that our policies were changing before taking action on the items that were flagged. To the 21 members who were impacted: we'd like to sincerely apologize for jumping the gun on this. It was a mistake on our part, and it should not have happened.

Anyone else with reviews or shelves created prior to September 21, 2013 that will be deleted under the revised policy will be sent a notification first and given time to decide what to do.

Again, thank you for all your comments. We'll continue to monitor this thread for your feedback.

So we’re all hunky-dory again, right? Warning will be given to people who fall afoul of the new “community standards” which we’re now enforcing. Time to make a decision about revising content, moving content, what one wishes to do in response to the site’s desire to remove one’s content from its community’s gaze. I wasn’t given a warning, I was informed my content was removed:

Hello Richard,

Your review of The Hydra were recently brought to our attention. Please note that any reviews you post must contain your own original content (see our review guidelines). Any reviews that are simply copy-pasted duplicates of other reviews will be removed. Given this, the review in question has been deleted. We have attached a copy for your personal records.

Additionally, your review of Civil Disobedience and Other Essays was recently flagged by Goodreads members as potentially off-topic. As the review is not about the book, it has been removed from the site. You can find the text of the review attached for your personal records.

Please note that if you continue to violate our guidelines, your account may come under review for removal.

Sincerely,
The Goodreads Team

Now, I've been completely and publicly pantiwadulous over the major change in Terms of Service as they affect what reviewers...the unpaid volunteers who create the value that Amazon paid for the company to get!...can and cannot say to/about authors in their own reviews, and even more troublingly, what the reviewers can and cannot name the shelves or collections they put their books into. It didn’t need to be personal to me to draw my attention to the many and various attempts to censor what kind of reading material is available to you, me, our kids, our grandkids, and the banning parties hope, posterity. Books that talk about S-E-X or the right of women to walk down all the streets of the world without fearing rape or the existence of this little thing called "science" that rejects religion's once-upon-a-time version of Creation get banned regularly...until now, Goodreads has been a place to discuss these banned books freely and openly. How long before the author-friendly censorship moves into family-friendly censorship, such as the amorphous "community standards" Kara cites above will come to demand?

In the long run, censorship doesn't work. In the short run, it's hideously costly in human emotional terms, titanically wasteful of time, effort, and resources to police and enforce, and morally repugnant to right-thinking people.

But the evil doesn't stop at formal banning of a book, governmental or business anathema pronounced upon a writer, a press, a review...those things, while reprehensible, are formal, out there for the public to see and hear and (theoretically) obey.

More insidious is a behavior that's meant to fly under the radar, such as deleting people's work without warning, is almost inevitable when these "community standards" that were never hashed out, publicly debated, or even made a topic of conversation are put in place by fiat. And when the actions are discovered, they're covered up by (factually correct, morally wrong) justifications like "Oh look how few people are actually affected!" and "Most of you will never know it's even there!" and "It's my {concrete noun} and I'll do as I goddamned well please with it."

To quote a religious figure of great renown, "Truly I tell you, whatever you did not do for one of the least of these, you did not do for me." (Matthew 31:45) You didn't speak up for the safety or the happiness of those piddling few? You didn't worry because it wasn't you?

Next time it will be. Or the time after that. Or the one after that. Because if I've learned nothing else in 54 years of relatively constant annoyance by earthlings, I've learned that the forces of Command and Control NEVER EVER STOP WANTING MORE.

I don't know if anyone on the Goodreads staff expected the strength and passion of delivery of the vitriol that the sheeple (irony there!) of the site unleashed on this decision. If they did not, they were not paying attention to the titanic kerfuffle when Amazon bought Goodreads. Twenty-five hundred posts (mostly) of outrage and fear didn't make an impact? The Ugly Green Button contretemps, with 2,350 posts, made no dent? Now there are over 5,800 posts on the Announcement thread linked above!

Goodreads folk are passionate and committed readers and writers. And the reason they've...we've...invested so much emotional energy in the site is, at base, simple. It's the only one of its kind, the only place where readers connect with other readers by means of reviews, groups, and serendipity. Competitors to Goodreads are a great deal smaller, they're often focused around special interests (eg, LibraryThing, that unparalleled book cataloging site, with a sideline of social activitythat's not very much encouraged), or they just haven't got the chops to make the ease and fluidity of opinion discovery on a par with Goodreads.

So naturally change will be resisted and feared by many, and just as naturally the Powers That Be will seek to direct the community's attention to such areas as will benefit the advertisers and/or owners who pay the bills. Some tension is inevitable, some compromise desirable on all sides. But to date, no compromise has been offered on any issue of site governance I've cited here. The policy announced Friday, 23 September 2013, that announces Goodreads can and will delete user-created information at will and without warning is in place. The mea-culpa issued the next week, with a reassurance that they won't delete stuff without warning again isn't, it appears, part of the formal policy yet.

This is put in place, we're told, because Goodreads wants to maintain a TONE, an atmosphere, of respect and tolerance. Because nothing says respect and tolerance like unilaterally changing a community-wide policy with a dump-and-run message on Friday afternoon, in a group that much less than 1% of the user base belongs to, right?

Still, it's their (well, Amazon's) site and they set the rules, right? Right. They do. And they offer the service to us for free, right, so they pretty much deserve to have a completely free hand, right?

Nope. Not without a fight.

I’m appalled by the dismissive snort many Goodreaders emit, essentially saying, "suck it up Buttercup, if you're not the paying customer you're the paid-for commodity." Point taken...you don't value the existence of a cyberspace dedicated to free discussion of the ideas and impact of books on readers. Fine, then you're not required to be upset about the absence of such a cyberspace. But you still lose when ANY voice is silenced, out of fear or obedience or...worst of all...despair. How many honest reviews, negative to the author's feelings and even insulting in language, will now not be written? How many conversations will go un-had? (I've learned a lot from arguing my point's validity on my most vitriolic reviews.)

Talking about books freely and without censorship, whether internal or external in origin, is as important an activity as reading the damn things. If no one talks about Mein Kampf, or Man and Superman, or The Hydra, why kill the trees to print them? Why dedicate the bandwidth to delivering the files to the ereader screens? If people care enough to read even one book a year, shouldn't they be encouraged and supported in a desire to discuss it in full, even (or espeecially) if they aren’t experts in literary theory or history or ethics or copyright?

Stifling one, twenty-one, a million and one, people's willingness to speak honestly and from the heart about the ideas, the words, the feelings expressed in a book, by an author, is stealing from the rest of us who are unaffected the very necessary challenge of understanding, if never accepting, a different point of view.

And that's what Goodreads was. Was. I have to use the past tense. It WAS this. It is now a data farm and sales platform for a bookselling entity. (Whose customer I am, by the way, and will continue to be, because I exist on less money per month that most of you make in a week.) And sales are hurt, the conventional wisdom goes, by shouting.

Goodreads was a unique thing, a place where opinions about books created by writers could be examined and opined upon without fear of censorship. That is an important function. No one else was doing it. And now, in fact, no one is doing it.

And that's the most horrible thing about censorship: To avoid falling afoul of the censors, we question ourselves and censor ourselves and make a big deal out of things in our heads. We do the work of the control freaks for them, out of a desire to avoid them.

Like Amazon, Goodreads reviews will steadily become less and less useful because, basically, how will I ever trust that the happy-clappy Kool-Aid dispensing Nicey McNiceToMe people haven't got hold of it?

Ray Bradbury said it best: "You don't have to burn books to destroy a culture. Just get people to stop reading them." And talking about them. And now there's no safe place to do that with the size audience, with their wallets ready to spring open.

The decline, it would seem, has accelerated, and the fall is imminent. I'm sad about that. For me, I'm going to shout from the wilderness. I'll post protests and I'll post reviews that are explicitly anti-censorship and tie them into these concerns. And most people will learn to ignore me, more than they already do, because "what's that noisy old coot hollering for?" is easier, safer, less trouble than thinking about what this explicit statement of censorship as a policy means for your own future mental freedom.

Creative Commons License
This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License.
Based on a work at http://expendablemudge.blogspot.com/2013/10/my-3100-words-on-evils-of-censorship.html.

13 comments:

  1. Replies
    1. I'm so ticked I get a little incoherent, but I hope my point shines through.

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  2. Lots of food for thought. Thanks for raising our conscience!

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    1. Which is exactly what I hoped for! Thanks for stopping by to say so.

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  3. No wonder you're a top reviewer - you expressed that beautifully. And I want to say that I agree with everything you say.

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    1. You are too kind. I'm really happy to know I was persuasive!

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  4. I'm all riled up, and I never used Goodreads...keep shouting, Richard. You're doing an important thing.

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    Replies
    1. HA! Wonderful, Linda, and thanks for dropping in to say so.

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  5. I got this wonderful encouragement from a Canadian friend today. Thanks, Tiffin!
    The yin to the yang of caring is that sadness is felt just that much more because that caring is so deep. But (and I'm sure you'll agree) I wouldn't be any other way. To not feel so intensely and vividly would mean being one of the living dead and there are far too many of those shuffling around already.

    So when we mount our steeds, hoist our lances, and charge at the wrongs of the world, let's do so with wild battle cries, riding full tilt! Every now and then we'll have the joy of seeing one of those wrongs go flying off its horse.

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  6. It took me forever to comment, but here goes:
    I worry that too many people are complacent. I'm so glad your review is going to be in the book.

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